Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gaurviexports0128@gmail.com. Please note that returns will need to be sent to the following address: A1 Achrol House Jacob Road Civil Lines, Jaipur 302006 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gaurviexports0128@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gaurviexports0128@gmail.com.

Order Cancellation and Refund Policy

Cancellation Within 2 Hours 
Orders can be canceled within 2 hours of being placed. Upon cancellation, we will issue a credit note that can be used for a future purchase.

No refund will be given for such cases.   

Refund Requests
If you prefer a refund, a processing fee of 7% of the order value will be retained. This fee covers the payment gateway and web hosting charges incurred for the transaction.

Cancellation After Shipment
If a cancellation request is made after the product has been shipped, the following conditions apply:

You will need to return the product to us safely and at your own cost.

The refund will be processed after deducting the shipping cost already paid to the carrier. This cost is estimated at INR 110 per kilogram (based on the volumetric weight of the package).

 

Refund Policy

1. We will accept refund requests only on account of damage, such as visible deep cracks or large scratches that have affected the artwork. Also claims on Items ordered & not received as requested. Such refunds will be processed only if brought to our notice within 48 hours of receiving the product.

2. For FRAGILE Product, An Unboxing video is mandatory. Any claims beyond the aforesaid period shall not be entertained

3. Replacement will be offered only if the said product is in stock. Else a refund will be processed when we receive the damage goods back in the same packaging.

3. Should we disagree on the reason for requesting a refund, because the client has provided inadequate evidence to support their claim, the client will need to bear the cost of shipping the product back to us. We may refund the cost of the product only on a case to case basis. No replacements will be offered for such cases. 

4. Please note that because this is a hand crafted product there will be minor inconsistencies. We will not entertain any refunds on account of this, as these are characteristic to all handmade goods. Zoomed in photos of small spots, hairline cracks and marks will not be entertained.

For International Clients:

If you are shipping to a domestic address. Please ensure that the recipient is informed of the order & confirm if it has been received without damages. We insist you ask them to open the package. Any damages or items short reported beyond 72 hours of having received the product shall not be entertained.  

Customs and import taxes

Buyers are responsible for customs and import duties that may apply in their home country. We will not refund any money on account of customer not accepting delivery on this account of such duties. We are also not responsible for delays caused by local custom authorities.